Driving 8.8× Patient Growth
Through Automation and
Operational Modernization
Driving 8.8× Patient Growth Through Automation and Operational Modernizationr
Driving 8.8× Patient Growth
Through Automation and
Operational Modernization
About our Growth Partner
About our Growth Partner
This case study features an online platform operating in Southern Europe focused on sexual and relational well-being. The platform connects people with certified sexologists and therapists for individual or couples therapy, offering a simple matching process and a safe, discreet, fully online experience for anyone seeking support with intimacy, sexuality, or relationship challenges.
The company’s mission is to normalize access to specialized therapy, making professional guidance more approachable and operationally efficient for both patients and practitioners.
This case study features an online platform operating in Southern Europe focused on sexual and relational well-being. The platform connects people with certified sexologists and therapists for individual or couples therapy, offering a simple matching process and a safe, discreet, fully online experience for anyone seeking support with intimacy, sexuality, or relationship challenges.
The company’s mission is to normalize access to specialized therapy, making professional guidance more approachable and operationally efficient for both patients and practitioners.
The Challenge
The Challenge
The company approached Eureka Labs during a pivotal growth moment. Demand for online therapy was increasing rapidly, but the business's operational backbone was dependent on manual, fragmented, and unscalable processes.
Their initial product was an operational system assembled from several disconnected tools, which enabled early traction but became increasingly difficult to manage as the platform grew.
To support its expanding platform and future growth, the company required a scalable and automation-focused system.
The company approached Eureka Labs during a pivotal growth moment. Demand for online therapy was increasing rapidly, but the business's operational backbone was dependent on manual, fragmented, and unscalable processes.
Their initial product was an operational system assembled from several disconnected tools, which enabled early traction but became increasingly difficult to manage as the platform grew.
To support its expanding platform and future growth, the company required a scalable and automation-focused system.
The Solution
The Solution
Eureka Labs designed and executed a comprehensive modernization strategy, transforming the company’s early operational stack into a scalable, automation-driven healthtech platform. The engagement focused on automating core workflows, improving reliability, and enabling the platform to scale efficiently.
We evolved a largely manual system into a smart operational ecosystem, automating 74% of the therapist–patient workflow. Key improvements included:
Patient & Therapist Workflow Automation
Embedded diagnostic form within Webflow, replacing Tally for smoother patient intake.
Centralized Airtable database for unified data management.
Static WhatsApp bot to:
○ Coordinate patients and therapists.
○ Protect communication privacy.
○ Manage agendas, payments, and reminders.
○ Capture all event data for analytics.
Backend & Infrastructure
• Stable, extensible backend architecture:
○ Amazon EC2 hosting for WhatsApp bot.
○ Amazon S3 for multimedia storage.
○ Amazon RDS for database management.
• Fixed critical reliability issues in onboarding and communication flows.
Impact & Future Readiness
These improvements reduced administrative overhead, enhanced the experience for patients and therapists, and established a platform ready for future AI-driven enhancements.
Patient & Therapist Workflow Automation
Embedded diagnostic form within Webflow, replacing Tally for smoother patient intake.
Centralized Airtable database for unified data management.
Static WhatsApp bot to:
○ Coordinate patients and therapists.
○ Protect communication privacy.
○ Manage agendas, payments, and reminders.
○ Capture all event data for analytics.
Backend & Infrastructure
• Stable, extensible backend architecture:
○ Amazon EC2 hosting for WhatsApp bot.
○ Amazon S3 for multimedia storage.
○ Amazon RDS for database management.
• Fixed critical reliability issues in onboarding and communication flows.
Impact & Future Readiness
These improvements reduced administrative overhead, enhanced the experience for patients and therapists, and established a platform ready for future AI-driven enhancements.
Patient & Therapist Workflow Automation
Embedded diagnostic form within Webflow, replacing Tally for smoother patient intake.
Centralized Airtable database for unified data management.
Static WhatsApp bot to:
○ Coordinate patients and therapists.
○ Protect communication privacy.
○ Manage agendas, payments, and reminders.
○ Capture all event data for analytics.
Backend & Infrastructure
• Stable, extensible backend architecture:
○ Amazon EC2 hosting for WhatsApp bot.
○ Amazon S3 for multimedia storage.
○ Amazon RDS for database management.
• Fixed critical reliability issues in onboarding and communication flows.
Impact & Future Readiness
These improvements reduced administrative overhead, enhanced the experience for patients and therapists, and established a platform ready for future AI-driven enhancements.
The Results
The Results
8.8×
8.8×
increase in patients
increase in patients
increase
in patients
50% growth
in therapists
in therapists
Onboarded the app in the first year
4×
4×
increase in average monthly payments
In app adoption rate in one year
Ready to Build
a Smart Partnership?
Built by people who love what they do — and use AI to do it better.
Built by people who love what they do —
and use AI to do it better.
Built by people who love what they do —
and use AI to do it better.