48% Faster Credit Approvals:
Streamlining ACV Capital's
Dealer Onboarding
48% Faster Credit Approvals: Streamlining ACV Capital's Dealer Onboarding
ACV Capital was struggling with a slow, manual dealer onboarding process that led to inefficiencies and delays in credit approvals. We developed a digital app that automates key tasks and integrates essential systems, resulting in a 48% reduction in credit approval time and a 23% decrease in application completion time.
ACV Capital was struggling with a slow, manual dealer onboarding process that led to inefficiencies and delays in credit approvals. We developed a digital app that automates key tasks and integrates essential systems, resulting in a 48% reduction in credit approval time and a 23% decrease in application completion time.
About ACV Capital
About ACV Capital
ACV Capital, the financial services division of ACV Auctions, empowers dealers with flexible, transparent financial solutions for car auction purchases, including floorplan financing and convenient online management of credit and payments through an online portal.
ACV Capital, the financial services division of ACV Auctions, empowers dealers with flexible, transparent financial solutions for car auction purchases, including floorplan financing and convenient online management of credit and payments through an online portal.
The Challenge
The Challenge
ACV Capital’s dealer onboarding process was hindered by outdated, manual workflows. Prospective clients faced long, error-prone forms sent via email, leading to version control issues, back-and-forth communications, and frequent delays. Internally, sales teams had to manually enter data into Salesforce—another bottleneck.
These inefficiencies slowed down credit approvals, reduced conversion rates, and held back growth. ACV needed a streamlined, scalable solution to accelerate onboarding and improve the customer experience.
ACV Capital’s dealer onboarding process was hindered by outdated, manual workflows. Prospective clients faced long, error-prone forms sent via email, leading to version control issues, back-and-forth communications, and frequent delays. Internally, sales teams had to manually enter data into Salesforce—another bottleneck.
These inefficiencies slowed down credit approvals, reduced conversion rates, and held back growth. ACV needed a streamlined, scalable solution to accelerate onboarding and improve the customer experience.
The Solution
The Solution
We created a fully digital onboarding application that changed the game for ACV Capital.
Key features included:
Pre-filled fields: An intuitive online form with pre-filled fields, minimizing friction and reducing submission errors.
Salesforce automation: Seamless data capture and auto-sync with Salesforce eliminated manual input and ensured data accuracy.
Instant underwriting system: Automated review and validation of submitted applications accelerated the credit approval process.
Dealer-focused onboarding experience: Added onboarding features like default payment setup, guided tours, and FAQs for a seamless first-time experience.
Real-time notifications: Automated updates kept dealers informed at every step—no need for manual follow-up.
The result was a fully functional, scalable, and customizable in-house auction platform supporting real-time bidding, secure payments, and seamless user experience across both web and mobile.
We created a fully digital onboarding application that changed the game for ACV Capital.
Key features included:
Pre-filled fields: An intuitive online form with pre-filled fields, minimizing friction and reducing submission errors.
Salesforce automation: Seamless data capture and auto-sync with Salesforce eliminated manual input and ensured data accuracy.
Instant underwriting system: Automated review and validation of submitted applications accelerated the credit approval process.
Dealer-focused onboarding experience: Added onboarding features like default payment setup, guided tours, and FAQs for a seamless first-time experience.
Real-time notifications: Automated updates kept dealers informed at every step—no need for manual follow-up.
The result was a fully functional, scalable, and customizable in-house auction platform supporting real-time bidding, secure payments, and seamless user experience across both web and mobile.
The Results
The Results
48%
48%
Decrease in approval time
Decrease in approval time
23%
23%
Less time to complete dealer applications
Less time to complete dealer applications
EXPONENTIAL
GROWTH
In new credit lines
In new credit lines
Key Takeaway: Streamlining complex processes goes beyond simple automation—it requires an integrated, thoughtful system that prioritizes efficiency and user experience.
Key Takeaway: Streamlining complex processes goes beyond simple automation—it requires an integrated, thoughtful system that prioritizes efficiency and user experience.
“We've developed a great partnership with Eureka Labs who have helped support several projects in one of our most complex business units. It's always pleasant working with a partner who aligns with your core values and can support delivery with a team that is talented and reliable. I'm impressed with their ability to gain in-depth knowledge of the business and drive forward complex solutions with business goals and customer needs in mind. Whether it is discovery or development, the team has been able to execute our roadmap on schedule with high-quality work.”
“We've developed a great partnership with Eureka Labs who have helped support several projects in one of our most complex business units. It's always pleasant working with a partner who aligns with your core values and can support delivery with a team that is talented and reliable. I'm impressed with their ability to gain in-depth knowledge of the business and drive forward complex solutions with business goals and customer needs in mind. Whether it is discovery or development, the team has been able to execute our roadmap on schedule with high-quality work.”
Mike Hucul,
Director, Product Management
Mike Hucul,
Director, Product Management
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Built by people who love what they do — and use AI to do it better.
Built by people who love what they do —
and use AI to do it better.
Built by people who love what they do —
and use AI to do it better.